Privacy Policy and Cookies

Privacy Policy

We are committed to protecting your privacy.

This Privacy Policy applies to the website https://www.thehotel.si/. It outlines the principles for processing and storing personal data provided by users in connection with their use of the services offered.

• The Hotel LJ d.o.o.

Data Controller

The data controller of the personal data collected on this website is the company

• The Hotel LJ d.o.o., Cesta v Hrib 20, 1210 Ljubljana-Šentvid, Tax ID: 23758872

We are committed to respecting your privacy and securely processing your personal data in accordance with data protection laws (Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act – ZVOP-1). The data we collect is used exclusively for purposes related to our business operations.

Data Processor

We work with external service providers who act as our data processors. They process data on our behalf for purposes such as handling reservations, providing analytics and marketing services, improving our services, and enhancing the user experience.

Reservation System – Cubilis:

We use the Cubilis Booking Engine by Stardekk NV to capture and process direct online reservations for stays at our property. Stardekk NV participates in the EU-US Privacy Shield framework and has certified its compliance. More information about Stardekk’s privacy policy can be found here.

SENDPULSE Software for Newsletters:

We use SendPulse software by SendPulse Inc. to manage newsletter subscriptions and send promotional emails. SendPulse Inc. stores our data in the EU and the US, complies with the EU GDPR, and has certified its compliance. More information about SendPulse’s privacy policy can be found here.

How We Collect Your Personal Data

We handle your data with the highest possible level of care. All personal data we collect from website users is private and confidential.

We collect personal data through the reservation form, where users provide all personal information necessary for making a reservation and for us to fulfill the requested service.

In addition, we collect personal data provided by users when they fill out the newsletter subscription form.

We physically collect guests’ personal data at check-in at the hotel reception.

In addition to the personal data you provide through the methods mentioned above, this website uses technology that collects certain technical data, such as your IP address. The IP address is recorded when submitting a newsletter subscription (and is used solely as proof that the user voluntarily subscribed to the newsletter).

In all other cases, IP addresses are not linked to individuals, and every website user remains anonymous. We collect anonymous data about your use of our website through cookies and similar technologies.

What Personal Data Is Collected?

In the reservation form, we collect the following information:

First name, last name, phone number, email address, and the user’s country;

User’s company information (if the reservation is made for a business);
Credit card information (card type, cardholder name, card number, expiration date);
Guest stay details, including check-in and check-out dates, type of service, selected special offers, and any special requests or preferences;

We provide an optional checkbox for subscribing to our promotional newsletters.

In the newsletter subscription form, we collect the user’s first name, last name, email address, selected language, date and time of subscription, and IP address.

When inquiring about an event, we collect all relevant information related to the event, including contact details (first name, last name, email, company name and address), event start and end times, event duration, number of participants, any accommodation needs, and requested services.

We are committed to protecting your privacy.

This Privacy Policy applies to the website https://www.thehotel.si/. It outlines the principles for processing and storing personal data provided by users in connection with their use of the services offered by The Hotel LJ d.o.o.

What Is the Purpose of Using Personal Data?

All data collected through the reservation form is used to process your booking and to communicate regarding the provision of our services. This includes transactional emails necessary to execute the business agreement established by the submitted reservation between us and the recipients of our services (guests).

Email addresses collected through the newsletter subscription form or by checking the optional newsletter subscription box in the reservation form are used to send promotional materials about our offerings via the SendPulse email marketing system. Information such as the user’s name and selected language, collected in the same way, is used to personalize the newsletter experience.

Information collected through the event inquiry form is used to prepare proposals for events, meetings, or conferences at our hotel.

Personal data collected at hotel check-in is gathered to ensure compliance with our legal obligations.

Legal Basis for Processing Personal Data

Reservation Form: Fulfillment of the operator’s legal obligations

Newsletter Subscription: Personal Consent

Request for a Quote: Fulfillment of the operator’s contractual obligations

Your Rights

You may withdraw your consent at any time, request access to, correction, or restriction of the processing of your personal data, request the deletion of your personal data, or file a complaint regarding the processing of your data by notifying us in writing by mail at The Hotel LJ d.o.o., Cesta v Hrib 20, 1210 Ljubljana-Šentvid or by email at info@thehotel.si.

If our handling of your data does not meet your expectations, you have the right to submit any request or complaint to the competent supervisory authority, i.e., the Information Commissioner of the Republic of Slovenia.

Our Contact Information

The controller of your personal data is

• The Hotel LJ d.o.o., Cesta v Hrib 20, 1210 Ljubljana-Šentvid, Tax ID: 23758872

If you have any questions about how we process your personal data, or if you wish to exercise any of the rights provided by this Privacy Policy, please contact us at info@thehotel.si.

Validity

The effective date of this Privacy Policy is November 5, 2025. This document may be updated without prior notice.